Manager, Technical Solutions
Ottawa, Ontario, K1Z 8P4, Canada On-site
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About the role
You build and support high-performing teams by setting clear expectations and providing coaching that helps people grow and do their best work. You are hands-on and customer-focused. You enjoy working directly with clients to understand their needs, troubleshoot issues, and guide them through implementation and adoption. You bring a calm, solutions-oriented approach to problem solving and continuous improvement. You communicate clearly with both technical and non-technical audiences, and you’re comfortable engaging with a range of stakeholders, including senior leaders. You take a thoughtful, collaborative approach and look for ways to strengthen how teams work together and deliver value.
What you'll bring
- You’re an experienced technical leader who brings both depth of expertise and a strong commitment to customer outcomes.
- You’re comfortable working at the intersection of technology, service delivery, and client relationships, and you know how to translate complex issues into practical solutions through your team.
- You build and support high-performing teams by setting clear expectations and providing coaching that helps people grow and do their best work.
- You are hands-on and customer-focused.
- You enjoy working directly with clients to understand their needs, troubleshoot issues, and guide them through implementation and adoption.
- You bring a calm, solutions-oriented approach to problem solving and continuous improvement.
- You communicate clearly with both technical and non-technical audiences, and you’re comfortable engaging with a range of stakeholders, including senior leaders.
- You take a thoughtful, collaborative approach and look for ways to strengthen how teams work together and deliver value.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related experience
- Strong technical knowledge and experience in deploying and troubleshooting workstations (I.e., Linux, Windows, and macOS) and mobile device applications
- Minimum of 5 years experience in technical support or relevant customer-facing role
- Minimum of 3 years experience in management of technical resources