Field Service Technician (Richmond, VA)
Richmond, VAAll locationsRichmond, VAFredericksburg, VAFairfax, VA On-site
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About the role
As a Field Service Technician with Life Fitness/Hammer Strength , you will manage an assigned service territory in the greater Richmond, VA (occasional DC coverage) area visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience – playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out. This is a remote-based position and, in order to effectively service customers in the region, applicants must live within a 50-mile radius of or be willing to move to the Northern/Central VA area. #LI-Remote What Life Fitness / Hammer Strength is looking for in our Field Service Technicians:
What you'll bring
- High school diploma or GED required
- The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment
- you will be working as part of an awesome, broader, but geographically distributed team
- Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc.
- Ability to build great relationships with internal and external customers
- Strong organization skills, attention to detail, results-oriented, and accountable
- Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.
- Must be able to stand, bend, and/or kneel for up to two hours at a time.
- Must possess a valid state driver's license.
- Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane).
- Previous experience with Oracle or another comparable ERP preferred, and basic proficiency with Microsoft Office Suite (Word, Outlook, etc) required
- Associate's degree in electronics or technical degree preferred