Senior Knowledge Program Manager
Lehi, UtahAll locationsLehi, UtahRaleigh, North CarolinaSanta Clara, California On-site
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About the role
As a Senior Knowledge Program Manager within our Performance, Education & Knowledge (PEAK) team, you will drive the enterprise-wide strategy and execution of Everpure’s Knowledge-Centered Success (KCS) program. You will serve as a strategic catalyst across technical support, engineering, and customer experience organizations to transform how employees, customers, and partners create, discover, and share technical knowledge. By leading cross-functional teams, coaching knowledge domain experts, and modernizing our self-service ecosystem, you will directly improve customer resolution efficiency and elevate our global customer experience.
What you'll bring
- 8+ years working in a technical support and/or customer support organization and 8+ years working in a knowledge management position and team
- Certifications: KCS v6 Practices Certified
- Enterprise KCS Program Leadership: Deep expertise designing, implementing, scaling, and sustaining an enterprise KCS program, backed by KCS v6 certification and a proven track record of driving organizational change.
- Cross-Functional Influence & Communication: Masterful stakeholder management, negotiation, and executive presentation skills with a demonstrated ability to align diverse technical and business teams around shared outcomes.
- Salary ranges are determined based on role, level and location.
- For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
- This role may be eligible for incentive pay and/or equity.
- There is no application deadline and we accept applications on an ongoing basis until the job is filled.
- KCS Trainer or KCS Coach certification preferred as well as PMP certified preferred.