Jobs in West Palm Beach, FL

About the role

Bluebird Kids Health is seeking a dedicated and skilled Operations Team Lead to join our team in the CARES Center. The CARES C enter serves as the enterprise access and remote care hub, delivering essential A ccess to R esources, E ducation, and S upport to children and their families.

What you'll bring

• High School diploma or equivalent
• 3+ years experience in medical office or healthcare contact center
• Experience in family engagement and patient advocacy, particularly in pediatric or complex care settings.
• Ability to foster a positive, inclusive, and mission-driven team culture, reinforcing Bluebird Kids Health values in daily operations.
• Strong coaching and mentoring skills, promoting collaboration, accountability, and continuous improvement among team members.
• Emotional intelligence and adaptability, creating a supportive environment for both clinical and non-clinical staff.
• Knowledge of Florida Medicaid/AHCA and CMS eligibility requirements, including documentation standards and care coordination protocols (preferred).

Locations