Director of AI & Technology Operations
West Palm Beach, FL, United States On-site
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide. This is more than a career-it's a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary. The Director of AI & Technology Operations is responsible for driving AI adoption, managing AI-powered platforms, and overseeing the operational delivery of technology initiatives across UFG brands, staff, and franchisees. This role combines structured program management with hands-on AI fluency — translating executive AI vision into deployed capabilities within Microsoft Copilot, Power Apps, Gorilla Dash, RevScale, NetSuite and internal development projects. The Director bridges strategy and execution, ensuring AI initiatives are delivered on time, governed properly, and adopted at scale while reducing hands-on CTO execution dependency.
What you'll bring
- 5+ years of experience in technology program management, AI product delivery, or enterprise digital transformation.
- Demonstrated experience deploying AI tools (Copilot, Power Apps, LLM-based products, or similar) in operational business environments.
- Strong understanding of CRM platforms, SaaS product management, and API-driven integrations.
- Proven ability to lead cross-functional teams and manage vendor relationships.
- Bachelor's degree or equivalent combination of education and experience.
- Experience with Salesforce, NetSuite, Azure DevOps, or similar enterprise platforms.
- Experience in franchise, multi-unit, or distributed business environments is a strong plus.
- • Experience in franchise, multi-unit, or distributed business environments is a strong plus.
- AI/ML executive education (MIT, Stanford, or equivalent) — a plus.
- • AI/ML executive education (MIT, Stanford, or equivalent) — a plus.
- PMP (Project Management Professional) or Certified ScrumMaster (CSM) — strongly preferred. • Microsoft certifications (Power Platform, Azure AI Fundamentals, Copilot) — preferred.
- • PMP (Project Management Professional) or Certified ScrumMaster (CSM) — strongly preferred. • Microsoft certifications (Power Platform, Azure AI Fundamentals, Copilot) — preferred.