Entry-level jobs in Austin, TX

About the role

UIO&CS oversees all special claims operations, and develops and monitors UI state and federal compliance guidelines and policy materials. UIO&CS also provides business area systems support. UIO&CS responds promptly to customer inquiries. Customer service includes producing and updating UI forms and publications for claimants, staff, and the public. The Technical Writer I performs complex (journey-level) technical writing work.  Work involves composing, organizing, editing compiled information, as well as publication production and website management.  May coordinate, train or supervise the work of others.  Works under general to limited supervision, with moderate to considerable latitude for the use of initiative and independent judgment.

What you'll bring

• One year of full-time experience in technical writing, journalism, or communications work may be substituted for each year (30 semester hours) of the required college.
• Writing, editing, proofreading, research, publishing and web publishing skills highly preferred.
• UI Benefits, Tax, and Appeals experience helpful.
• Experience writing customer service responses highly preferred.
• Experience developing SOP and training materials preferred.-Windows, Word, PowerPoint, and/or Excel experience preferred.
• Experience with Dreamweaver or other web design tools preferred.
• Experience with HTML, CSS, Adobe Creative Suite, and Adobe RoboHelp highly preferred.
• Experience in making documents accessible to comply with Section 508, an amendment to the United States Workforce Rehabilitation Act of 1973, the federal law mandating that all electronic and information technology developed, procured, maintained, or used by the federal government be accessible to people with disabilities.
• 1-3 years professional writing experience
• Able to work quickly with attention to detail while managing multiple priorities and frequent interruptions.