Digital/Technical Product Manager Lead
Colorado Springs, COAll locationsColorado Springs, COSan Antonio Home Office IPhoenix Campus (Main)Tampa CampusCharlotte, NCTampa CrosstownPlano LegacySan Antonio, TXPlano, TXPhoenix, AZTampa, FL Hybrid
$114,080–$218,030 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Digital/Technical Product Manager Lead - Customer Identity and Access Management (IAM), you will lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborate with technology, architecture, experience, information security, fraud, and product teams to tackle complex and challenging problems to optimize the customers' (internal/external) experience. Design and drive implementation of multi-platform technology and digital solutions. Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develop the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensure strategic alignment across the product and its stakeholders, suppliers, and customers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
What you'll bring
- Bachelor's degree
- OR 4 years of relevant education and/or experience.
- 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing
- OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
- Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards.
- Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.
- Proven experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production.
- Exceptional ability to rapidly assess and resolve complex problems.
- Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
- Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, Fraud Operations.
- US military experience gained through military service or gained as a military spouse / domestic partner