District Technical Manager - HVAC
Richmond, VA, United States On-site
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About the role
The District Technical Manager is responsible for leading the In-Home technical workgroup in order to achieve business results and goals. This position controls and manages the installation and service process for Home Improvement's Heating Ventilation and Air Conditioning (HVAC) products within the District. This position provides management of scheduling, quality and customer satisfaction and service; materials management; and the management of the Independent Contractor and employee workforce. Additionally, this position has the authority to identify, recruit, train and develop HVAC Technicians and Associates in accordance with Sears' requirements. Also, this position periodically inspects the work of all new HVAC Technicians to ensure that the quality and consistency of workmanship meets Sears' standards.
What you'll bring
- Strong knowledge of home improvement products and industry
- Ability to multitask and effectively manage time
- Ability to adapt and be an advocate for change
- Ability to handle stressful situations and work in a fast paced environment
- Ability to read, analyze and utilize reports
- Ability to use computer systems to input, access, modify or output information or to execute programs or analyses
- Ability to establish priorities and communicate effectively both verbally and in writing
- Excellent two-way communication skills with virtual workforce
- Knowledge of the business, with the ability to communicate the goals of Home Services to Associates
- Preferred Skills: • 4-year college degree