Licensed practical nurse jobs in Los Angeles, CA

About the role

Skilled Wound Care is seeking a passionate, experienced, and customer service-oriented Clinical Liaison to join our Quality Assurance team. As a QA Associate you will be responsible for improving quality and satisfaction across our growing network of skilled nursing facilities throughout the United States. This is a high-impact role within a high-performance, rapidly growing organization. You will serve as the bridge between our clinical providers and the facilities we partner with — ensuring outstanding outcomes, resolving issues quickly, and raising the bar for service expectations across every market we serve.

What you'll bring

• Comfort with data reporting tools such as Excel, or similar platforms
• Genuine passion for patient outcomes and clinical excellence
• Strong customer service skills — comfortable handling both inbound and outbound calls professionally
• Excellent communication and problem-solving skills — ability to de-escalate concerns and drive issues to resolution
• Highly organized with the ability to manage multiple priorities across multiple states simultaneously
• Comfortable working in a fast-paced, high-growth environment with evolving processes and high performance standards
• Tech savvy — comfortable navigating clinical systems, portals, and documentation platforms
• Collaborative team player with a strong sense of accountability and commitment to SWC's mission
• Active LVN license in good standing — preferred
• Minimum 1 to 2 years of experience in a long-term care environment — strongly preferred
• Experience in wound care or long-term care setting — strongly preferred
• Experience with PointClickCare (PCC) or similar long-term care EHR platforms — preferred

Benefits