Business analyst jobs in New York, NY

About the role

The Business Solutions Analyst, Enterprise Platforms — a role often titled Business Systems Analyst — is a hands-on, ownership-driven position that both defines how NYPCC's business and clinical systems should work and builds it. This individual partners with departments across the organization to understand their needs (the analysis) and then configures, administers, and continuously optimizes our platforms to meet them (the build). The immediate priority is to become NYPCC's in-house expert on our new cloud-based EHR, Arize by Cantata Health, as we migrate from our legacy system, ensuring the platform is configured to support person-centered care, efficient clinical and administrative workflows, and full regulatory compliance. Prior Arize experience is not expected; you will learn the platform alongside the vendor's implementation team, and what matters is a proven record of hands-on configuration on a comparable system. Over time, the role expands to take ownership of additional configurable platforms — such as Salesforce and our Learning Management System — maximizing the value of the technology NYPCC has invested in. Success in this role is defined by ownership: proactively partnering across the agency, spotting opportunities others miss, and shaping the roadmap for our platforms rather than simply responding to requests.

What you'll bring

• 3–6 years configuring and administering at least one declarative, low-code SaaS platform in production (e.g., an EHR/EMR, Salesforce, Workday, or NetSuite) — hands-on build experience is essential to this role.
• Demonstrated business analysis skills: requirements gathering, process mapping, and translating business needs into working system configuration.
• A demonstrated record of ownership and initiative — identifying improvements no one assigned and driving them to completion.
• A learning mindset and the drive to grow into broader platform ownership over time.
• Strong change-management discipline and sound instincts for system security and role-based access.
• Proficiency building reports and dashboards.
• Comfort with ambiguity and self-direction, with excellent skills partnering with non-technical staff.
• Bachelor's degree in information technology, healthcare administration, business, or a related field — or equivalent practical experience.
• Thrives in a dynamic, evolving, high-change environment and is passionate about NYPCC's mission and values.
• Valid Driver's License and reliable vehicle to travel across Bronx, Brooklyn, and Queens as needed.
• Hands-on EHR/EMR configuration experience on any platform (e.g., Netsmart, Qualifacts, Epic, or Cerner) strongly preferred.
• Salesforce administration experience, or clear aptitude and desire to learn it, strongly preferred.