Club Membership Service Executive
Renton, WAAll locationsRenton, WASeattle, WA Hybrid
$2,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
As a Club Membership Service Executive, you are integral to the club’s operations, focused on serving and growing relationships with Seattle Sounders FC Season Ticket Members in our premium Club-level seating areas through exclusive touchpoints, delivering high-touch service, and creating lasting memories. You can sell a full product menu while developing long-lasting relationships with Members to achieve retention goals, and you will serve as the primary contact for all Club inquiries and needs. You are responsible for retaining a growing book of business. We are seeking self-driven, positive, and resilient individuals to provide excellent customer service and attention to detail when creating memorable connections between fans and team. This role requires regular on-site presence, Monday-Thursday, at our Headquarters & Training Facility in Renton, WA, as part of a hybrid work arrangement, as well as matches at Lumen Field, events and meetings in market as needed.
What you'll bring
- 2+ years of sales and/or customer service experience in a fast-paced environment.
- A passion for hospitality and creating exceptional fan experiences, as well as for soccer, and growing the sport in the United States.
- Self-motivated and goal oriented, with a track record of using activity, pipeline, and performance metrics to improve results.
- An active listener, with innate curiosity and an interest in understanding people.
- Self-starter who takes ownership of outcomes, anticipates member needs, and resolves difficult situations with calm, sound judgment, and appropriate urgency.
- Extraordinary communicator, both written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally always.
- Demonstrated dedication with the ability to oversee projects from origin to execution.
- Ability to responsibly use emerging technologies, including AI-enabled tools, to improve communication, member engagement, workflow efficiency, and service delivery.
- Excellent time-management skills and attention to detail.
- Committed to principles of diversity, equity, and inclusion, and to living club values and the Sounders FC Mission to Create Moments, Enrich Lives, and Unify Through Soccer, in all interactions with colleagues, players, and fans.
- Experience using Archtics and Salesforce CRM a plus.
- Bilingual or multilingual a plus (English/Spanish).