Data analyst jobs in Seattle, WA

About the role

The Boeing Global Services, Digital Services (DS) Customer Experience Operations, MyBoeingFleet and Identity & Access Management team is seeking a Customer Operations and Identity & Access Management Business Systems & Data Analyst to join our team in Seattle, WA . This is a customer support & product liaison role for Federated Access Onboarding. The chosen candidate collaborates closely with product managers, product development, vendor support, and other relevant teams to communicate customer needs and pain points. Analyzes support-related data to identify patterns, common issues, and opportunities for improving end user experiences. Keep Internal stakeholders/customers and External customers informed about new features, updates, and enhancements related to the product; provide training and guidance to both.

What you'll bring

• 3+ years experience with Identity & Access Management solutions and their place in provisioning services to customers
• 3+ years of experience using all the following Microsoft Office Applications (Word, Excel, and PowerPoint)TFS
• 3+ Experience with Cloud Services technologies: Azure Cloud Services (IaaS, PaaS, SaaS), AWS, & Google Cloud
• 3+ Administrator experience and user of MS SharePoint, strong MS Office Suite experience, Confluence, Azure Dev Ops Team Foundation Server (ADO/TFS)
• 3+ MS Power Apps Experience
• Bachelor’s degree
• 3+ Experience using Salesforce, ServiceNow
• 3+ years of experience as a Project Management
• 3+ years of IT process analyst experience
• 3+ years of experience in a customer support function/role
• Working knowledge of the Scaled Agile Framework (SAFe) and Agile software development methodologies
• Familiar with industry’s best practices and methodologies: Software as a Service (SaaS), PMP principles/PMBOK standards project management, SDLC, ITLC, ITIL, SDLC, Agile/Waterfall (Scrum/Kanban/SAFe), SOX Compliance (controls and testing), & NIST

Benefits