It & cybersecurity jobs in Seattle, WA

About the role

DomainTools is looking for a motivated IT Support Specialist to join our Information Technology team. This position is part of a small team of highly motivated individuals who all wear multiple hats. This role will assist the Senior IT Engineer as the primary point of contact for DomainTools corporate IT. You will focus heavily on our employees’ support needs with the technology that runs our business. This includes laptop management, SaaS application support, end user troubleshooting, audio/video system support, and inventory management.

What you'll bring

• Strong familiarity with supporting users of MacOS, Windows, and Linux Desktop, including audio/video system support
• Clear desire to help people enhance their job functions through the use of technology
• Excellent written and verbal communication skills
• Proficiency at writing end user documentation (HowTo, as-built documentation) for technical and non-technical audiences
• Willingness to dive into problems whether familiar or not
• Commitment to continuous improvement for the team
• At least 2 years experience working in end user IT support
• Familiarity with Jira and Confluence
• Familiarity with device management tools such as Automox and/or Jamf
• Familiarity with Google Workspace administration
• Familiarity with Identity and Access Management (SAML, OATH, OIDC)
• Access control

Benefits