Member Services Representative
Renton, Washington, 98059, United States On-site
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About the role
If you're ready to join a team where your work truly matters and be part of something bigger, apply today! Let's grow, succeed, and transform lives together. Mission Statement: Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all. Vision: Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry. Passionate about fitness? Self-starter? Great at customer service? Looking to grow with a company? Let's talk! We're excited about you because you: • Are authentic, sincere, and open-minded • Self-motivated and eager to learn • Have a genuine interest in helping others • Strive to excel, exceed goals, and embrace growth opportunities Travel Requirement: • Minimal travel for training and lead generation Key Responsibilities: • Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues. • New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options. • Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey. • Equipment Cleaning: Regularly sanitize and organize equipment. • Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues. • Customer Service: Respond to inquiries, address concerns, and exceed member expectations. • Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages. • Collaboration and Communication: Maintain effective communication with management and staff. • Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking. • Other Duties: Perform additional tasks as directed by management. Qualifications: • High School Diploma or Equivalent • Excellent customer service and communication skills • Basic retail sales knowledge • Functional computer skills • Ability to multi-task efficiently • Flexible schedule, including holidays and weekends • Ability to lift 45lbs and stand for extended periods • Team player who upholds KlickWay Athletics' values and policies • Customer service: 2 years (Preferred) Expected hours: 20 – 40 per week Shift: • 8-hour shift • Day shift • Evening shift • Morning shift
What you'll bring
- Are authentic, sincere, and open-minded
- Self-motivated and eager to learn
- Have a genuine interest in helping others
- Strive to excel, exceed goals, and embrace growth opportunities
- Minimal travel for training and lead generation
- High School Diploma or Equivalent
- Excellent customer service and communication skills
- Basic retail sales knowledge
- Functional computer skills
- Ability to multi-task efficiently
- Team player who upholds KlickWay Athletics' values and policies
- Expected hours: 20 – 40 per week