M&A Digital Channel Business Analyst
Boston, MAAll locationsBoston, MAHybrid 4 days in office within M&T/Wilmington Trust footprint.Wilmington, DEPhiladelphia, PAWashington, DCBuffalo, NYBaltimore, MDBridgeport, CT Hybrid
$78,700–$131,100 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
Wilmington Trust’s Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The program aims to grow revenue through new and transformed digital-first trust and agency service products, transition from a product-centric to a client-centric operating model, expand from market-specific to global solutions, and materially lower the cost to serve. In alignment with our business strategy, we are seeking a Digital Business Analyst to support the evolution of our Mergers & Acquisitions (M&A) deal administration capabilities, with responsibility for supporting the associated IS suite of tools. The successful candidate will have the opportunity to help shape IS’s M&A capabilities and contribute to one of the largest and fastest growing business segments in the division. They will support product vision and roadmap execution, maintain backlog hygiene, document requirements, and measure enhancement outcomes across both client and employee-facing solutions. Success requires a business analyst who thrives in complexity, executes structured discovery, has strong attention to detail, can produce clear and comprehensive deliverables, and can work in a collaborative manner toward defined outcomes.
What you'll bring
- Combined minimum of 5 years' higher education and/or business, technology, or a related field experience
- Business analyst experience supporting digital products, platforms, or technology-enabled business processes
- Strong analytical and problem-solving skills, with the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis
- Strong written and verbal communication skills, with the ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders
- Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation
- Ability to work effectively in ambiguous, fast-paced, or evolving environments
- Client-centric mindset, with the ability to balance user needs, business outcomes, operational efficiency, and control requirements ments
- Bachelor’s degree or equivalent experience in business, technology, or a related field
- Experience supporting UI/UX discovery, screen flows, requirements, and delivery
- Experience with digital experience user measurement and metrics
- Experience with business process modeling tools (e.g., Lucidchart, Visio)
- Understanding of digital security and access management concepts, including login, authentication, identity verification and account security controls