IT Support Specialist Tier I - Hybrid
Boston, MAAll locationsBoston, MAUnited States - Remote Hybrid
$56,000–$76,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
Praxis is seeking a detail-oriented and proactive IT Support Specialist to join our Information Technology team. This role serves as the primary point of contact for end-user technical support and plays a critical role in ensuring a seamless technology experience for employees across our hybrid work environment. The IT Support Specialist will troubleshoot technical issues, perform user and device administration, support onboarding and offboarding activities, and help maintain reliable day-to-day IT operations. The ideal candidate demonstrates strong proficiency with Microsoft 365 technologies, excellent communication skills, and a customer-first approach to solving problems.
What you'll bring
- Candidates must reside within commuting distance of our Boston office and should expect to work onsite an average of approximately 3 days per week.
- Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field.
- 2+ years of experience in an IT support/helpdesk role
- Strong knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, Entra, Defender).
- Ability to diagnose and resolve technical issues effectively and efficiently.
- Excellent interpersonal and communication skills
- customer-first attitude.
- Detail-oriented with good documentation habits and time management.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Must reside within commuting distance of the Boston office and be able to work onsite an average of approximately 3 days per week.
- You'll need comfort with screen work, basic hand coordination, and focus.
- Familiarity with Jira Service Management, Confluence, Adobe tools, and Zoom is preferred.